Full immunity from the occasional “Murphy’s Law” moment just isn’t realistic! When something goes awry, the Center SPLITSCREEN becoming loose or falling out is the most common issue
The Road Glide’s smooth funnel-shaped center vent necessitates two unique attachment methods to keep our Center SPLITSCREEN reliably in place. The Mini Binder-Spring Clip secures the (straight) bottom of the screen and the neoprene Stabilizer Pad braces the rubber-trimmed curved top of the screen against displacement from high-speed impacts. We have precise instructions for each attachment method and if either item is not installed properly, the Center SPLITSCREEN can be damaged or lost. Here’s what we’ve learned from those rare Customer Support experiences:
CUSTOMER: “How could my Center SPLITSCREEN fall out and/or become missing?”
ANSWER#1: the Center SPLITSCREEN installs inside the 2-piece Air Duct Assembly using a mild pressure-fit plus two attachment points. So long as the upper & lower halves of the ADA have not become separated (unusual , but it’s happened), the Center SPLITSCREEN cannot physically fall out when the installation instructions are faithfully followed. Its been our experience that this unusual scenario can only occur when one (or both) of the two attachment items (Spring Clip and Stabilizer Pad) are compromised or missing. Note that this installation method has been used reliably since June 2017.
ANSWER#2: without your knowledge, the Mini Binder-Spring Clip attachment point may have been compromised by another party, often while the fairing or windshield was being serviced. A Tech unfamiliar with your installation may have inadvertently disturbed or, not understanding it’s purpose, even removed the spring clip. Note: when scheduling a service involving the windshield, ADA or fairing, it’s wise to alert service personnel that this after-market accessory has been installed.
Mini Binder-Spring Clip Related Issues can only occur when:
- the Spring Clip was not installed at all. Customers sometimes enlist others to perform the installation and for various reasons the installation instructions may not have been communicated or followed correctly. Because the Spring Clip keeps the Center SPLITSCREEN clear of the center vent closure flap, a missing Spring Clip should be an obvious situation as the closure flap would bind and become inoperative.
- the Clip was installed improperly, vibrated loose and fell off. This is possible if the clip’s rear (vertical) wire-handle was removed or cut. The correct positioning of the clip’s vertical wire-handle is such that; as the ADA is reinstalled onto the fairing, the (vertical) wire-handle “bottoms-out” between the cooling fins of the Infotainment Radio making it impossible for the clip to vibrate loose.
- the Clip was later inadvertently removed or its integrity compromised by servicing personnel unfamiliar with the installation.
Stabilizer Pad Related Issues can only happen when:
- the Stabilizer Pad was not installed at all. This could be problematic at high interstate speeds as air pressure and/or road debris impacts push the curved top of the screen backward. Some customers enlist others to perform the installation and for various reasons the installation instructions may not have been provided or followed correctly;
- the Stabilizer Pad was installed incorrectly, loosened and came off, usually because of compromised adhesion. This situation can be caused by the inner surface area of the vent where the Stabilizer Pad is to be installed not being adequately cleaned, or may have originated with difficulties removing the pad’s protective film causing damage to the Pad’s adhesive strength.
We stand behind what we are able to control, i.e. delivering a high-quality product free of defects to our DIY customers. After years of feedback from both satisfied customers and a (very) few who’ve experienced issues, we are absolutely confident that faithfully followed video/written instruction-sets result in successful installations. That installation failures are rarely an issue is confirmed by the high praise for our video instructions as per many Customer REVIEWS advising how easy the installation was! That being said; because no one has immunity from “Murphy’s Law”, replacements and/or repairs are occasionally required.
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- have the upper and lower sections of your ADA (Air Duct Assembly) separated or come apart at all? (not a usual occurrence, but it’s happened)
- had your center vent closure flap been operating correctly without binding?
- had the Mini Binder-Spring Clip been installed at the drain slot with the “vertical” wire-handle in place? Is it missing?
- had the Stabilizer Pad been installed within the center vent? If so, is it currently firmly in place, or is it missing? (if compromised or missing, you’ll need to order a complete Center SPLITSCREEN with Stabilizer Pad template from the STORE page)
We want happy customers; if we are at fault for an issue, we’ll take responsibility and “make it right”. Otherwise, choose the appropriate solution above.
A message from the President of Elegant Solutions Inc. dba Motorcycle Vent Screens: My very first “Touring Bike” was a Batwing FLHTK Ultra Limited and I loved riding it. However the Harley-Davidson® Road Glide® became my favorite touring motorcycle the first time I rode one! The “Shark Nose” frame-mounted fairing offers both high speed stability cutting through the air at touring speeds as well as low speed maneuverability with the handlebars “free” of the weight of the fairing. My BSR (back seat rider) wife is extraordinarily comfortable riding with me and considers this bike to be a “limo on 2 wheels”!
Elegant Solutions Inc. dba Motorcycle Vent Screens is not affiliated with Harley-Davidson®. Terms such as: Harley-Davidson®, Road Glide® and Harley® are trademarks of the Harley-Davidson® Motor Company. They are only used here for descriptive, informational purposes and displayed either with the ® designation or in CAP’s (an alternate method of displaying the “®” designation). The 3-screen complete solution described herein is termed “Triple SPLITSCREENS”. “SPLITSCREEN(S)” and “Triple SPLITSCREENS” are terms coined by Elegant Solutions Inc.