The ISSUE: When something goes awry with your installation, the Center SPLITSCREEN becoming “missing” or loose is the most common issue. Q&A’s below address what we’ve learned from Customer Support experiences:
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QUESTION: “How could my Center SPLITSCREEN fall out and/or become missing?”
ANSWER#1: Experience indicated this unusual scenario only occurred when one (or both) of the two attachment items (Spring Clip and Stabilizer Pad) had become compromised or missing. The Mini Binder-Spring Clip attachment may have been installed incorrectly or compromised by another party (often without your knowledge), usually while the ADA and fairing were removed during servicing. Common Scenario: A Harley-Davidson® technician unfamiliar with this after-market accessory (and not understanding the clip’s purpose) may have inadvertently disturbed and/or removed the spring clip. Assuming the Stabilizer Pad had initially been installed, it’s adhesion might have been compromised causing it to fail under pressure. See below for detailed explanations for each possibility.
ANSWER#2: The Air Duct Assembly (ADA) itself may be compromised. The Center SPLITSCREEN installs inside the ADA using a mild pressure-fit plus two attachment points. The ADA is a 2-piece assembly held together by 6 pairs of adhesive Velcro pads. The adhesive has been known to fail under lengthy hot conditions (we have experienced ADA separation). See below for detailed explanations and a solution for this scenario.
So long as the upper & lower halves of the ADA have not come apart, the Center SPLITSCREEN cannot physically fall out when the installation instructions are faithfully followed. Note that this installation method has been used reliably since June 2017. See below for detailed explanations for each possibility.
Note: when scheduling a service involving the windshield, ADA or fairing, it’s wise to alert service personnel that this after-market accessory has been installed. Always verify smooth operation of your center vent closure flap after any servicing involving removal of the center vent Air Duct Assembly (ADA).
See below for detailed explanations of the two attachment issues:
Mini Binder-Spring Clip Related Issues can only occur when:
- the Spring Clip had not initially been installed. Customers sometimes enlist others to perform the installation and for various reasons the installation instructions may not have been communicated or followed correctly. Because the Spring Clip keeps the Center SPLITSCREEN clear of the center vent closure flap, a missing Spring Clip should be easily noticed as the closure flap would bind against the screen, becoming inoperative.
- the Clip was installed improperly. It may have been installed into the drain slot without securing the Center SPLITSCREEN itself (it must be fully opened to “catch” the screen). Or it may have vibrated loose and fell off. This is possible if the clip’s rear (vertical) wire-handle was removed or cut. The correct positioning of the clip’s vertical wire-handle is such that; as the ADA is reinstalled onto the fairing, the (vertical) wire-handle “bottoms-out” between the cooling fins of the Infotainment Radio making it impossible for the clip to vibrate loose.
- the Clip was later inadvertently removed, or its integrity compromised by servicing personnel unfamiliar with the installation. As the closure flap will bind if the Spring Clip is missing or compromised, always immediately verify smooth operation of your center vent closure flap after any servicing involving removal of the center vent Air Duct Assembly (ADA).Cross-Section of ADA showing Center Vent Closure Flap. Mini-Binder Spring Clip attaches at Drain Slot with wire handles positioned as shown.
Stabilizer Pad Related Issues can only happen when:
- the Stabilizer Pad was not initially installed. This could be problematic at high interstate speeds as air pressure and/or road debris impacts push the curved top of the screen backward. Some customers enlist others to perform the installation and for various reasons the installation instructions may not have been provided or followed correctly.
- the Stabilizer Pad was installed incorrectly, loosened and came off, usually because of compromised adhesion. This situation can be caused by the inner surface area of the vent where the Stabilizer Pad is to be installed not being adequately cleaned or may have originated with difficulties removing the pad’s protective film causing damage to the Pad’s adhesive strength.
(if) Road Glide Air Duct Assembly (ADA) is Compromised
If an inspection of the male-female alignment points reveals they are not fully seated, it’s an indication the Velcro pad adhesive attachment is the problem. If the adhesive weakens (even slightly), the integrity of the 2-piece assembly is compromised and the Center SPLITSCREEN is no longer secure. Click HERE for a discussion of this issue as well as an easy SOLUTION.
We stand behind what we are able to control, i.e., delivering a high-quality product free of defects to our DIY customers. After years of feedback from both satisfied customers as well as the (very) few who’ve experienced issues, we are absolutely confident that faithfully followed video/written instruction-sets result in successful and reliable installations. That installation failures are rarely an issue is confirmed by the high praise for our video instructions as per many Customer REVIEWS advising how easy the installation was! That being said, because no one has immunity from “Murphy’s Law”, replacements and/or repairs are occasionally required.
If contacting Customer Support after becoming aware of a missing Center SPLITSCREEN, please be prepared discuss the following questions:
- have the upper and lower sections of your ADA (Air Duct Assembly) separated or come apart at all? (not an uncommon occurrence)
- had your center vent closure flap been operating correctly without binding?
- had the Mini Binder-Spring Clip been installed at the drain slot with the “vertical” wire-handle in place? Is it missing?
- had the Stabilizer Pad been installed within the center vent? If so, is it currently firmly in place, or is it missing? (if compromised or missing, you’ll need to order a complete Center SPLITSCREEN with Stabilizer Pad template from the STORE page)
We want happy customers; if we are at fault for an issue, we’ll take responsibility and “make it right”. Otherwise, choose a purchase option above.
A message from the President of Elegant Solutions Inc. dba Motorcycle Vent Screens: My very first “Touring Bike” was a Batwing FLHTK Ultra Limited and I loved riding it. However the Harley-Davidson® Road Glide® became my favorite touring motorcycle the first time I rode one! The “Shark Nose” frame-mounted fairing offers both high speed stability cutting through the air at touring speeds as well as low speed maneuverability with the handlebars “free” of the weight of the fairing. My BSR (back seat rider) wife is extraordinarily comfortable riding with me and considers this bike to be a “limo on 2 wheels”!