We stand behind what we are able to control, i.e. delivering a high-quality product free of defects to our DIY customers. After years of feedback from both satisfied customers as well as the (very) few who’ve experienced issues, we are absolutely confident that faithfully followed video/written instruction-sets result in successful and reliable installations.
30 Days Satisfaction Guarantee: If upon receipt of our SPLITSCREEN(S), you feel the product is defective or not as represented, you may return the product after first providing Elegant Solutions Inc. the opportunity to assuage your concerns. Should we be unable to satisfy your reasonable expectations*, we will refund your purchase price (less shipping costs) upon return of the unused product. We are quite reasonable and fair, please contact us for clarification of our policy details if concerned. * The term “reasonable expectations” does not include assertions like: “changed my mind” or “didn’t realize windshield and/or fairing removal was involved”. Otherwise, in fairness, a reasonable 15% handling fee will apply.